PROGRAM & OPERATIONS MANAGER

Driving Scalable Systems, Process Optimization, and Cross-Functional Delivery

credentials

CAPM professional certification badge issued by Project Management Institute.
Scrum Alliance CSM Scrum Master certification badge with a gold and white design
itil 4 badge for certificate # GR671168128JW

Professional Experience

  • Program Manager (2024 – Present); Project Manager (2023 – 2024)

    • Led AI development and healthcare product implementations across multiple client sites, achieving 100% on-time delivery and 80%+ client satisfaction. 

    • Designed procedures and systems from zero to one for: agile software development, client-site implementations, technical support, risk management, regulatory compliance, and human resources processes.

    • Built and maintained a comprehensive Quality Management System compliant with ISO 13485, HIPAA, and SOC 2; reduced audit prep time by 50%.

    • Developed and implemented company and department OKRs, tracked with metrics dashboards, driving alignment across Product, Engineering, Medical Affairs, Sales, and Operations teams.

    • Designed onboarding, performance management, and professional development programs, improving employee engagement and role clarity.

    • Served as Scrum Master, facilitating agile ceremonies, backlog refinement, release schedules, and sprint planning to enhance delivery velocity.

  • Instructional Technology Coordinator (2022 – 2024)

    • Managed training and technical support projects for an allied health higher education institution.

    • Prioritized and responded to advanced support requests related to LMS and third-party LTI extensions, plug-ins, building blocks, web portals, and other integrated software applications. 

    • Developed and maintained faculty training courses for ed-tech tools, incorporating institutional policies, best practices, and troubleshooting tips. 

    • Created and defined knowledge bases, FAQs, product guides, and processes to improve the user experience and overall operational efficiency.

  • Quality Assurance Auditor (2019 – 2020)

    • Audited molecular laboratory clinical trials operations to ensure compliance with FDA, GLP, GCP, and GMP standards within the vaccine sciences division of a clinical research organization (CRO).

  • Engineering Coordinator / Associate Product Manager (2022 – 2023)

    • Supported agile web and mobile app development projects for multiple clients, ensuring on-time releases and cross-team collaboration.

    • Collaborated with cross-functional groups to create, execute, and communicate overall project plans (scope, schedule, staffing plans, quality, risk management) and revise them appropriately to meet changing project needs and requirements.

    • Implemented Scrum and Agile processes across the organization; proceduralized standups, sprint planning, sprint reviews, retrospectives, and effort estimation with all development teams.

    • Owned Jira, Confluence, and Notion systems for project tracking and documentation, improving reporting accuracy and team visibility.

    • Coordinated releases to Apple App Store and Google Play, managing technical validation, documentation, and client communications.

  • Education Content Specialist (2020 – 2021)

    • Managed product education projects for a molecular pathology LIMS startup, improving onboarding and customer experience.

    • Implemented a learning management system for internal and external end-users, from zero to one. This included video and written product walkthroughs, assignments, and assessments.

    • Partnered with cross-functional teams to define OKRs and process improvements supporting company growth and quality objectives.

  • Technologist in Molecular Biology (2013 – 2019)

    • Performed high-complexity molecular testing in a CAP- and CLIA-certified lab; ensured accuracy and regulatory compliance in reporting.

    • Acted as the Laboratory Safety Officer; delivered training and prepared for audits and inspections.

Education

  • Western Governors University, 2025

    Relevant coursework:

    • Managing Organizations and Leading People

    • IT Project Management

    • Managing Human Capital

    • Marketing

    • IT Strategic Solutions

    • Accounting for Decision Makers

    • Ethical Leadership

    • Financial Management

    • Data-Driven Decision Making

    • Global Economics for Managers

  • Pacific Lutheran University, 2009

    Relevant coursework:

    • Molecules, Cells, and Organisms

    • Genes, Evolution, Diversity, and Ecology

    • Histology

    • Genetics

    • Microbiology

    • Cell Biology

    • Mammalian Physiology

    • Biochemistry

    • Organic Chemistry I & II

    • Physics I & II

Download Resume

get in touch

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